van Heyningen and Haward Architects - Cookies and privacy policy

Privacy & Cookies Policy

van Heyningen and Haward Architects (“We”) take the privacy and safety of personal data extremely seriously. We collect your personal data for the purposes of providing you with an architectural service, or if you have contacted us with an enquiry. We do not buy or sell any data.

This Privacy Policy explains how we use and store that data in accordance with the legal requirements stated in the GDPR privacy laws 2018.

When using the van Heyningen and Haward Architects website, you agree that you are aware of the data practices that are explained in this statement.

The information we collect

If you use the ‘subscribe’ forms on our website van Heyningen and Haward Architects gathers what is referred to as personally identifiable information, this may include your name, address, telephone number and email address. As well as this, van Heyningen and Haward Architects assembles anonymous demographic information, this is data that applies to you and others, like your gender, postcode, age and title.

Information about the hardware and software of the computer you use is also gathered by van Heyningen and Haward Architects but this is not associated with any of the personal information we may collect (e.g. by using one of our web forms). This information may include: your referring website addresses, IP address, browser type and access times. van Heyningen and Haward Architects applies the information used to manage the website and the services offered to you, to take note of statistics that concern how our users navigate the van Heyningen and Haward Architects website and to provide our clients with the highest quality of service possible.

Our website may, from time to time, contain links to other websites which are outside of our control and are not covered by this Privacy Policy. We suggest that you take a look at the privacy policies of websites that are subsequently linked to from van Heyningen and Haward Architects to gain a better understanding of how these other websites assemble, utilise and share your information. However, van Heyningen and Haward Architects is in no way responsible for the content or privacy policies on websites outside of the van Heyningen and Haward Architects website.

How we use your information

van Heyningen and Haward Architects assembles and proceeds to use your personal data to help us develop the van Heyningen and Haward Architects website and provide you and other customers with the services requested. van Heyningen and Haward Architects may use your personally identifiable information as a means of letting you know about the other services or products that van Heyningen and Haward Architects provides. van Heyningen and Haward Architects may also ask your opinion about current or potential new services that we might offer, this would be via surveys. By providing us with your personal information you consent to the use of that information as set out in this Privacy Policy. You have the right to ask us not to process your personal information for marketing purposes. You can exercise that right at any time by sending us an email to info@vhh.co.uk with the subject line Unsubscribe.

van Heyningen and Haward Architects will not share your personal information with 3rd parties unless you have previously agreed to it.

van Heyningen and Haward Architects takes note of the websites and pages our customers visit. This is used in an effort to understand which van Heyningen and Haward Architects services prove to be popular with our customers. We use this to deliver various advertising and other similar content within van Heyningen and Haward Architects to users who show signs of interest in a certain subject.

van Heyningen and Haward Architects will share your personal information, without notice, only if required to by law or if we believe, in good faith, that the action is essential in order to:

  • Follow the law or comply with any legal action van Heyningen and Haward Architects has been served with, relating to the website.
  • Safeguard van Heyningen and Haward Architects customers and others.
  • Safeguard the rights and property of van Heyningen and Haward Architects.

When handling personal data we will ensure we:

  • Collect data only for a necessary purpose – any personal data no longer deemed necessary or adhering to lawful standards, will be safely destroyed unless we are legally required to retain said information for a stated period of time.
  • Store all data in a secure location – we pledge to regularly ensure we are compliant with privacy laws which apply to our business and industry
  • Keep all data clean and current – individuals have the right to access, amend, or request removal of the data we hold about them.
  • Adhere to all individual rights covered by privacy laws – if it is necessary to share information with third parties, we will make sure said third party is compliant with privacy laws and will protect such data
  • Collect and use personal information fairly and lawfully – we will ensure that all staff handling personal information are aware of our data protection obligations and comply with our privacy policy
  • Are completely clear and open in relation to how we use and store personal data – information on how we handle personal data will be clear, concise, widely available and up to date

You have the right to access any information held about you. If you provide us with proof of your identity, we can provide you with all details of the information we hold about you.

Unless otherwise indicated, we are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Our Cookie Policy

Collecting information online with cookies

Our website uses cookies and other technologies to store and manage customer preferences, operate content on the website, utilise targeted advertising, and gather analytics. This is standard across websites and apps that also gather data about their customers’ online activities on websites, online applications or other such services. We provide more information about how we use cookies and technologies and how you can control them down below.

Explaining cookies

Cookies are small text files that are situated on computers and other such devices, their function is to establish users or devices and to gather data. Cookies can be defined by placing them into one of four different categories, this is based on what their purpose is and what they do to achieve this purpose:

  1. Strictly necessary cookies
  2. Performance cookies
  3. Functional cookies
  4. Cookies for marketing purposes.

Why we use these different cookies

Strictly necessary cookies: These are the foundation of a website. They are what allows  you to use a website’s basic features and navigate around a website. If these cookies were not active, services you ask for can’t be provided.

Performance cookies: These are the cookies that assemble data about how you and other users are using our website. For example, information collected includes the domain name of the website you have previously visited and the average duration of your visit. These cookies are not for collecting data that uniquely identifies you and only collates mass and anonymous data.

Functionality cookies: These remember choices you have made on the website. They can also be used to remember how you have changed customisable options on the site, like text size and fonts. They can also provide services you have requested, like sending us a contact form. This data can be anonymised, and it cannot be used to track how your browser is used on other websites.

Targeting and advertising cookies: These are the cookies that are used to observe trends in your browsing and offer interest-based target advertising. They can also reduce the amount an ad is shown to you and can ascertain certain ad campaigns levels of effectiveness. These can be put in place by marketing networks with the website operator’s permission. They remember visited websites and share this data with other organisations, like advertisers.

The cookies we use

Google Analytics

Google Analytics is used to analyse various statistics such as page use, interactions and website paths, this is in the pursuit of assessing and improving our website. These are ‘digital analytics’. Particular data might also be recorded when users provide it after online forms are filled out. You can opt out of this via Google Analytics or by using Google’s add-on:  https://tools.google.com/dlpage/gaoptout

Your control over cookies

You are able to control and change website cookies in your own browser settings, and you can change these settings when you would like. You can accept, reject, or delete cookies at your own convenience. If you do choose to alter your settings, certain features may not work as they were originally intended. All browser settings are slightly different in some way or another, and so when organising cookies, you should use the relevant settings in your browser.

We’ve provided some useful links that present more detail about cookies, their use, and how you can alter your cookie settings: 

The links below contain guides on disabling and removing cookies in the following web browsers:

What are other tracking technologies?

Web beacons: Web beacons are electronic images and they may be on some of our web pages. They are also known as single-pixel gifs and also transparent graphic images. These are used to deliver cookies on websites, they count the users who have visited these websites, supply various services, and assess how effective advertising campaigns are. These might also be present in emails or newsletters to help us understand if emails are opened or if links are clicked on.

Web server & application logs: Our servers assemble specific data automatically, this helps with administering and safeguarding services, use of analysis, and enhancing user experience. The data collected may include:

  • IP address and browser type
  • Device information including Unique Device Identifier (UDID), MAC address, Identifier For Advertisers (IFA), and similar identifiers we or others may assign
  • Device operating system and other technical facts
  • The city, state, and country from which you access our website
  • Pages visited and content viewed, stored, and purchased
  • Information or text entered
  • Links and buttons clicked
  • URLs visited before and after you use our services
  • Third Party Cookies

Third parties, like the previously mentioned advertising networks and web traffic analysis services, may also use cookies. We have no say in this. They are most likely analytical/performance cookies or cookies used for targeti

Securing your information

We assure you that van Heyningen and Haward Architects protects your personal information from access we haven’t authorised, its use or disclosure. van Heyningen and Haward Architects secures the personally identifiable information you have provided on computer servers that are in a safe environment, and are completely controlled and protected from access we haven’t arranged, use or disclosure.

Changes to this privacy policy

van Heyningen and Haward Architects will update this Privacy Policy as a means to improve with feedback from our company and customers themselves. van Heyningen and Haward Architects encourages you to review this statement regularly to see how van Heyningen and Haward Architects is protecting your data. If we amend our Privacy Policy we will identify within this section of our website when it was last changed. This Privacy Policy was last updated in Jan 2019.

Questions and comments

van Heyningen and Haward Architects wants to hear your comments in relation to this Privacy Policy. If you think that van Heyningen and Haward Architects has not abided by this Policy, please let us know by contacting Kate Withstandley, Marketing Manager at info@vhh.co.uk or write a letter to us at van Heyningen and Haward Architects, 1A Harmood Street, London, NW1 8DN. We will use any reasonable means available to quickly identify and rectify the issue.

Contact us

If you have any queries about our website, our products and/or services we provide, please don’t hesitate to let us know via the "contact" page.